Cosy 1-BR Central APT Old Town - Steps desde the Sea & Amenities

No se admiten mascotas en el establecimiento.
Solo se aceptan adultos.
No hay cuna disponible.
No hay cama supletoria disponible.

Charge for Unnecessary Call-Outs and Lost Keys

Definition of Unnecessary Call-Outs:

Unnecessary call-outs refer to service requests or visits prompted by guest negligence or failure to properly check or address issues within their control, including non-emergency out-of-hours requests.

Guest Responsibility:

Guests are expected to exercise due diligence in assessing and resolving basic issues related to their stay, such as understanding room amenities, equipment operation, and facility guidelines. This includes non-emergency situations outside regular service hours.

Examples of Guest Negligence:

Call-outs resulting from failure to read provided instructions.
Issues caused by improper use of equipment or amenities.
Failure to report non-urgent matters during regular service hours.
Non-emergency requests outside of standard service hours.

Charge Application:

Guests will be subject to a service fee for unnecessary call-out visits, determined based on the nature and complexity of the issue. Additionally, a fee will be applied for the replacement of lost keys.

Notification Process:

Prior to any charge, guests will be informed of the potential fee associated with an unnecessary call-out or lost keys and given the opportunity to rectify the situation independently.

Fee Structure:

Charges will be assessed based on the time, labor, and resources expended to address the unnecessary call-out or replace lost keys.

Discretionary Exceptions:

Management reserves the right to waive charges in exceptional cases, issues relating to the property maintenance, or when guests can demonstrate a valid reason for the oversight.

Education and Communication:

Guests will be provided with clear guidelines upon check-in, outlining their responsibilities and the potential charges associated with unnecessary call-outs and lost keys.

Review and Modification:

This policy will be periodically reviewed to ensure its effectiveness and may be modified based on guest feedback and evolving circumstances.
By extending this policy to cover non-emergency out-of-hours call-outs and lost keys, we aim to further promote responsible guest behavior, minimise unnecessary disruptions, and provide a fair and transparent system for addressing service-related issues.En este alojamiento no se pueden celebrar despedidas de soltero o soltera ni fiestas similares.
Informa a con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva.
Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.

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