Cosy 1-BR Central APT Old Town - Steps von the Sea & Amenities

Haustiere sind in der Einrichtung nicht erlaubt.
Es werden nur Erwachsene akzeptiert.
Kein Kinderbett verfügbar.
Kein Zustellbett verfügbar.

Charge for Unnecessary Call-Outs and Lost Keys

Definition of Unnecessary Call-Outs:

Unnecessary call-outs refer to service requests or visits prompted by guest negligence or failure to properly check or address issues within their control, including non-emergency out-of-hours requests.

Guest Responsibility:

Guests are expected to exercise due diligence in assessing and resolving basic issues related to their stay, such as understanding room amenities, equipment operation, and facility guidelines. This includes non-emergency situations outside regular service hours.

Examples of Guest Negligence:

Call-outs resulting from failure to read provided instructions.
Issues caused by improper use of equipment or amenities.
Failure to report non-urgent matters during regular service hours.
Non-emergency requests outside of standard service hours.

Charge Application:

Guests will be subject to a service fee for unnecessary call-out visits, determined based on the nature and complexity of the issue. Additionally, a fee will be applied for the replacement of lost keys.

Notification Process:

Prior to any charge, guests will be informed of the potential fee associated with an unnecessary call-out or lost keys and given the opportunity to rectify the situation independently.

Fee Structure:

Charges will be assessed based on the time, labor, and resources expended to address the unnecessary call-out or replace lost keys.

Discretionary Exceptions:

Management reserves the right to waive charges in exceptional cases, issues relating to the property maintenance, or when guests can demonstrate a valid reason for the oversight.

Education and Communication:

Guests will be provided with clear guidelines upon check-in, outlining their responsibilities and the potential charges associated with unnecessary call-outs and lost keys.

Review and Modification:

This policy will be periodically reviewed to ensure its effectiveness and may be modified based on guest feedback and evolving circumstances.
By extending this policy to cover non-emergency out-of-hours call-outs and lost keys, we aim to further promote responsible guest behavior, minimise unnecessary disruptions, and provide a fair and transparent system for addressing service-related issues.In dieser Unterkunft sind weder Junggesellen-/Junggesellinnenabschiede noch ähnliche Feiern erlaubt.
Bitte teilen Sie der Unterkunft Ihre voraussichtliche Ankunftszeit im Voraus mit. Nutzen Sie hierfür bei der Buchung das Feld für besondere Anfragen oder kontaktieren Sie die Unterkunft direkt.
Beim Check-in müssen Sie einen Lichtbildausweis sowie eine Kreditkarte vorlegen. Sonderwünsche unterliegen der Verfügbarkeit und sind gegebenenfalls mit einem Aufpreis verbunden.

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