Terms of cancelation
In case of cancellation prior to 2 weeks before the date of arrival, the amount of the reservation will be refunded to the tenant.
The balance of the amount of the stay will be required if the cancellation occurs less than 2 weeks before the date of arrival.
Cancellation clause in the event of: Force majeure
The Host or the Client may cancel or postpone the reservation in the event of force majeure.
Constitute cases of force majeure justifying, at any time, the cancellation or postponement of the Customer’s reservation, all health, climatic, economic, political or social situations, at local, national or international level beyond the control of the Host and Client, which make it impossible to perform all or part of the obligations provided for in the contract.
In this regard and in particular, constitute cases of force majeure:
the prohibition of any travel, carried out by the competent French administrative authorities or by those of the Customer’s country of origin, at local, national or international level, for a reason linked, for example, to the appearance, spread or dissemination active epidemic, making it impossible to access the establishment of the Host, place of performance of the contract, during the duration of the reservation;
the administrative closure of the establishment of the Host, place of performance of the contract, imposed by the competent authorities, for a reason linked, for example, to the appearance, propagation or active circulation of a epidemic, for the duration of the reservation;any objective difficulty in the organization of the host, resulting from the spread or active circulation of an epidemic, at local or national level, and / or measures of prohibition or limitation of movement, taken by the authorities competent administrative authorities, resulting for example in the impossibility for the employees of the Host to travel, the exercise by the employees of the Host of their right of withdrawal, the non-performance by the suppliers and / or service providers of the ‘Host, services essential to the stay, by welcoming and accommodating the Customer within the establishment, place of performance of the contract, impossible, for the duration of the reservation.
The Host or the Client will notify their co-contractor as soon as possible of the impossibility of fulfilling their contractual obligations due to a case of force majeure.
The cancellation of the reservation, due to a case of force majeure, is not subject to any fee charged by the Host. The sums already paid by the Client (deposit or down payment) will be returned by the Host within 7 working days of notification of the impossibility of fulfilling the contractual obligations due to a case of force majeure.
The Host cannot be held liable for any cancellation or postponement resulting from a case of force majeure.